Job Openings >> UX Analyst
UX Analyst
Summary
Title:UX Analyst
ID:1358
Department:Marketing & Creative Services
Location:Costa Mesa
Brand:Both
Description

OUR TEAM IS GROWING!
Are you ready to slay each day in a position that perfectly suits your skills at a company that rewards passion, creativity and innovation? We’re looking for a dynamic UX Analyst to join our E-commerce Team in Costa Mesa!

The UX Analyst is naturally curious with a keen eye for detail, focused on defining and driving Mint Mobile and Ultra Mobile’s voice of customer programs. The UX Analyst will directly support the E-commerce CRO team by deploying impactful user surveys and polls and providing performance analysis of site experiences. This position will assist in the creating and gathering of pre-test requirements, monitoring daily site performance, executing post-survey analyses and providing meaningful insights based on the qualitative data story.

At Ultra Mobile, you'll join a company that feels like a start-up, and has the revenue of a larger business. We can offer you a fast-paced and driven working environment with challenging work, Fortune 500-style benefits, and great colleagues. Visit https://careers.ultramobile.com/ to get a taste of our culture!

ABOUT THE ROLE
As UX Analyst, you will own all Ecommerce qualitative data initiatives, including our user insights and voice of customer programs. You are responsible for designing and deploying supporting and standalone campaigns that leverage user surveys and polls to generate actionable insights that drive business growth. You are able to answer our biggest “whys” when it comes to who our users are and what motivates them. Some day-to-day for this role includes:
 

  • Assist in the development of CRO tests, providing data-backed recommendations on User Experience enhancements as well as uncovering new opportunities to gather qualitative data.
  • Develop, deploy, and iterate on ad hoc and evergreen User Experience research programs.
  • Craft meaningful hypotheses, determine relevant metrics, establish goals and create appropriate reports to track progress and measure results.
  • Analyze program efficiencies and modify strategies as needed.
  • Conduct post-survey analyses and present findings to key stakeholders, extracting learnings wherever possible to help shape Ecommerce business decisions. Work cross-departmentally to implement findings as needed.
  • Own our qualitative analysis tools, such as HotJar, including the administration and daily monitoring. Develop dashboards and reports to help support CRO test design.
  • Perform ad hoc analyses and provide consultation and support to key stakeholders.
  • Other duties as required.


WHAT YOU BRING

  • Minimum 3+ years in a UX/UI research and/or design or related role.
  • Ability to tell a compelling story from large and diverse sources of data.
  • Experience using qualitative measurement tools such as heatmaps, surveys, and polls.
  • Strong interest in user behavior and E-commerce, and a passion for strategic thinking.
  • Proven success conducting user surveys that generate meaningful insights to drive business decisions.
  • Well-developed project management and time management skills; able to function in a fast-paced environment independently, while managing multiple, changing priorities
  • Highly motivated with willingness to learn and desire to help the business grow.
  • Strong organization skills with excellent attention to detail.
  • Impeccable oral and written communication skills.


WHO WE ARE
Ultra Mobile is a company dedicated to creating innovative, authentic mobile communication experiences for people around the globe. We offer communication plans that break down barriers and allow our customers to easily and affordably connect with their communities – no matter where they may be.

WHAT WE DO
Ultra Mobile focuses on delivering convenient and cost-effective unlimited talk, text and data services for the estimated 40 million foreign-born people living in the United States who regularly call or text internationally to stay connected with family and friends around the globe. We strive to develop meaningful, mutually rewarding partnerships with our customers, retailers, distributors and co-workers; creating differentiated communication products that better our communities, our families, our businesses and the global communication industry as a whole.

Mint Mobile was built for savvy shoppers who have finally realized they are overpaying for wireless. Mint Mobile is the ONLY carrier-grade service provider that includes generous amounts of 4G LTE data at the industry’s absolute lowest price because we’ve eliminated the middleman and traditional costs of retail and passed the savings on to you.

$1,000 REFERRAL BONUS
Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Just send us an email to referralbonus@ultra.me with 1) your name and 2) their resume or link to their LinkedIn page. If we hire them and they stay for 90 days, you get $1,000. For more details of restrictions and rules, please email referralbonus@ultra.me.

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