Job Openings >> Customer Care Agent
Customer Care Agent
Summary
Title:Customer Care Agent
ID:1174
Department:Customer Service
Location:N/A
Description
$1,000 REFERRAL BONUS
Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Just send us an email to referralbonus@ultra.me with 1) your name and 2) their resume or link to their LinkedIN page. If we hire them and they stay for 90 days, you get $1,000. For more details of restrictions and rules, please email referralbonus@ultra.me

WHO IS ULTRA MOBILE
Ultra is a company dedicated to creating innovative, authentic mobile communication experiences for people around the globe. We offer communication plans that break down barriers and allow our customers to easily and affordably connect with their communities – no matter where they may be.
 
We are looking for a Customer Care Agent to join our Costa Mesa team! 

At Ultra Mobile, you'll join a company that feels like a start-up, and has the revenue of a larger business. We can offer you a fast-paced and driven working environment with challenging work and great colleagues as well as career development opportunities.

WHAT WE DO
Ultra Mobile focuses on delivering convenient and cost-effective unlimited talk, text and data services for the estimated 40 million foreign-born people living in the United States who regularly call or text internationally to stay connected with family and friends around the globe. We strive to develop meaningful, mutually rewarding partnerships with our customers, retailers, distributors and co-workers; creating differentiated communication products that better our communities, our families, our businesses and the global communication industry as a whole.

THE GENERAL SCOPE OF POSITION
We are seeking for a Customer Care Agent to join our Costa Mesa HQ office. As the Customer Care Agent, you will help provide first level support to customers. 
 
ABOUT THE ROLE
  • Customer Assistance
    • Provide first level support to customers via phone, email, chat and social media
    • Use software to look up customer details, make changes to their accounts and process payments etc
    • Document calls and resolution through our ticketing software with accurate disposition tracking
    • Escalate issues as necessary to the appropriate lead or department
    • Monitor all open tickets, and work with escalations to ensure they are resolved and closed off as quickly as possible
    • And anything else that may be assigned by the management team
       
  • Process Improvement
    • Escalate new or repeat issues to Management
    • Help to identify process improvements based on Customer issues, trends, identified gaps and win opportunities
    • Contribute to training creation based on the ticket results – opportunities for improvement and Training in terms of processes
QUALIFICATIONS
  • High school diploma or GED; one or more years of experience or training; or equivalent combination of education and experience
  • 1-2 years call-center or in-bound customer support experience (telecom a plus) 
  • Excellent problem-solving and decision-making skills
  • Effective communication, writing, analytical and organizational skills
  • Ability to multi-task and handle multiple concerns at the same time
  • Highly motivated, results-driven, and resourceful
  • Excellent problem-solving and decision-making skills
  • Ability to work non-traditional hours including evenings and weekend
  • Bilingual in Spanish or Mandarin is a plus
 Location: Costa Mesa, CA

APPLY: http://ultramobile.applicantstack.com/x/detail/a296ecjl4jar

We are an EOE!
 
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