Job Openings >> Refund Coordinator
Refund Coordinator
Summary
Title:Refund Coordinator
ID:1315
Department:Business Intelligence
Location:Costa Mesa
Brand:Both
Description

OUR TEAM IS GROWING!

Are you ready to slay each day in a position that perfectly suits your skills at a company that rewards passion, creativity and innovation? Because Ultra/Mint Mobile is looking for our next extraordinary Refund Coordinator to join our Business Intelligence Team in Costa Mesa!

At Ultra Mobile, you'll join a talented squad in an exciting and evolving industry that will hone your skills, nurture your growth, and offer career development opportunities abound (that means a lot!). We can offer you a fast-paced and driven working environment with challenging work, Fortune 500-style benefits, and great colleagues as well as career development opportunities.


ABOUT THE ROLE

As our Refund Coordinator, you’ll be part of the Enterprise Information Management team which serves as the Reporting, Analytics, and Data hub for the broader organization. You will support the timely processing of refund requests that come through our multiple refund queues. You will key data and coordinate across departments to resolve discrepancies identified during the validation process. You will play an integral part in protecting our revenue and ensuring a world class customer service experience for our customers. If you are attentive to detail, love to solve operational problems, and have exceptional people skills, then we want you on the team.. Your usual day of awesomeness will include:

•             Manage customer refund requests, which includes reviewing and organizing data as well as answering inquiries from our Customer Care Team related to such requests

•             Manage refunds for customer accounts affected by outages or system bugs

•             Review and audit information with a high level of accuracy

•             Effectively handle and answer general account inquiries in an accurate and timely manner

•             Solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form

•             Generate ad-hoc summary reports

•             Support the Revenue Assurance, Fraud, and Data Analyst roles on the team

•             Assists with special projects as assigned by Management

WHAT YOU BRING

  • Excellent computer skills are a must.
  • Knowledge of Microsoft Suite (Excel, Word) preferred.
  • Ability to learn new technical and departmental systems.
  • Excellent verbal and written communication.
  • Exceptional organizational skills with excellent attention to detail.
  • Professional demeanor and the ability to carry out business communications.
  • Dependable and timely.
  • Must work effectively with cross-functional teams to align strategies, activities, and timing.

 

WHO WE ARE

Ultra Mobile and Mint Mobile. Our two brands are basically the Batman and Superman of the wireless industry, saving our customers from our overpriced competitors with incredible prices and premium wireless service. We are inventors and innovators who believe in owning the outcome of everything we do, being action-based, and embracing the journey we’re on as a team.

WHAT WE DO

We harness the power of innovation in the telecommunications industry with the nation’s fastest, most-advanced 4G LTE network served up at the best prices. Ultra serves the international community residing in America with low-cost plans that include unlimited global text and international calling to 80 destinations. Mint, our online only brand, is disrupting the digital sphere with big bulk savings on 3, 6 or 12-month plans catered to the domestic user. Together, both brands connect people everyday, everywhere with the click of a button…er touchscreen.

1,000 REFERRAL BONUS
Does this position sound like someone you know? If you’re the person for the job, apply! If we don’t seem to be the right fit, refer a friend or colleague or that person that lives down the street and you can get $1,000. Just send an email to referralbonus@ultra.me with

  1. Your name
  2. Their resume or link to their LinkedIn page

 

If we hire them and they stay for 90 days, you get $1,000 dollars! For more details on restrictions and rules, please email referralbonus@ultra.me

 

This opening is closed and is no longer accepting applications
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