Job Openings >> UX Analyst
UX Analyst
Summary
Title:UX Analyst
ID:1311
Department:Marketing
Location:Costa Mesa
Brand:Both
Description

OUR TEAM IS GROWING!

Are you ready to slay each day in a position that perfectly suits your skills at a company that rewards passion, creativity and innovation? Because Ultra/Mint Mobile is looking for our next extraordinary UX Analyst to level up our E-commerce Team in Costa Mesa!

The UX Analyst is naturally curious with a keen eye for detail, focused on defining and driving Mint Mobile and Ultra Mobile’s voice of customer programs. The UX Analyst will directly support the E-commerce CRO team by deploying impactful user surveys and polls and providing performance analysis of site experiences. This position will assist in the creating and gathering of pre-test requirements, monitoring daily site performance, executing post-test analyses and providing meaningful insights based on the qualitative data story.

At Ultra Mobile, you'll join a talented squad in an exciting and evolving industry that will hone your skills, nurture your growth, and offer career development opportunities abound (that means a lot!). We can offer you a fast-paced and driven working environment with challenging work, Fortune 500-style benefits, and great colleagues as well as career development opportunities.


ABOUT THE ROLE

As UX Analyst, you will own all Ecommerce qualitative data initiatives, including our user insights and voice of customer programs. You are responsible for designing and deploying supporting and standalone campaigns that leverage user surveys and polls to generate actionable insights that drive business growth. You are able to answer our biggest “whys” when it comes to who our users are and what motivates them. Your usual day of awesomeness will include:

  • Assist in the development of CRO tests, providing data-backed recommendations on User Experience enhancements as well as uncovering new opportunities to gather qualitative data.
  • Develop, deploy, and iterate on ad hoc and evergreen User Experience research programs.
    • Craft meaningful hypotheses, determine relevant metrics, establish goals and create appropriate reports to track progress and measure results.
    • Analyze program efficiencies and modify strategies as needed.
  • Conduct post-test analyses and present findings to key stakeholders, extracting learnings wherever possible to help shape Ecommerce business decisions. Work cross-departmentally to implement findings as needed.
  • Own our qualitative analysis tools, such as HotJar, including the administration and daily monitoring. Develop dashboards and reports to help support CRO test design.
  • Perform ad hoc analyses and provide consultation and support to key stakeholders.
  • Other duties as required.

WHAT YOU BRING

  • Minimum 3+ years in a UX/UI research and/or design or related role.
  • Ability to tell a compelling story from large and diverse sources of data.
  • Experience using qualitative measurement tools such as heatmaps, surveys, and polls.
  • Strong interest in user behavior and E-commerce, and a passion for strategic thinking.
  • Proven success conducting user surveys that generate meaningful insights to drive business decisions.
  • Well-developed project management and time management skills; able to function in a fast-paced environment independently, while managing multiple, changing priorities
  • Highly motivated with willingness to learn and desire to help the business grow.
  • Strong organization skills with excellent attention to detail.
  • Impeccable oral and written communication skills.

WHO WE ARE

Ultra Mobile and Mint Mobile. Our two brands are basically the Batman and Superman of the wireless industry, saving our customers from our overpriced competitors with incredible prices and premium wireless service. We are inventors and innovators who believe in owning the outcome of everything we do, being action-based, and embracing the journey we’re on as a team.

 

WHAT WE DO

We harness the power of innovation in the telecommunications industry with the nation’s fastest, most-advanced 4G LTE network served up at the best prices. Ultra serves the international community residing in America with low-cost plans that include unlimited global text and international calling to 80 destinations. Mint, our online only brand, is disrupting the digital sphere with big bulk savings on 3, 6 or 12-month plans catered to the domestic user. Together, both brands connect people everyday, everywhere with the click of a button…er touchscreen.

 

$1,000 REFERRAL BONUS
Does this position sound like someone you know? If you’re the person for the job, apply! If we don’t seem to be the right fit, refer a friend or colleague or that person that lives down the street and you can get $1,000. Just send an email to referralbonus@ultra.me with

  1. Your name
  2. Their resume or link to their LinkedIn page

 

If we hire them and they stay for 90 days, you get $1,000 dollars! For more details on restrictions and rules, please email referralbonus@ultra.me

 

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